Refund policy
Refund and Withdrawal Policy
Last updated: 9 October 2026
1. Right of Withdrawal – European Union
If you are a consumer purchasing from a country within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.
If your order contains multiple items delivered separately, the withdrawal period begins when you receive the last item.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires by sending a clear statement to:
LiquidPro Ltd.
10/1 Lapsi Street
St. Julian's STJ 1261
Malta
Email: info@earpro.co
You may use the model withdrawal form provided below, but this is not mandatory.
2. Returns from Switzerland
We voluntarily offer customers in Switzerland a 14-day return period from the date of delivery.
To request a return, please contact us at info@earpro.co within 14 days of receiving your order.
For returns under this voluntary policy, products must be unused, complete and in their original packaging.
This voluntary return policy does not affect any mandatory rights that may apply under Swiss law.
3. Returning Your Products
If you exercise your right of withdrawal, you must send the goods back without undue delay and no later than 14 days after informing us of your decision to withdraw.
Please send returns to:
Ear Pro
c/o MAILCOM GmbH
Lise-Meitner-Str. 4
82216 Maisach
Germany
Customers are responsible for the direct cost of returning the goods, unless otherwise required by applicable law.
We recommend contacting us at info@earpro.co before returning a product so that we can provide return instructions.
For EU consumers, contacting us in advance is not a condition for exercising the statutory right of withdrawal.
4. Condition of Returned Products
Under EU consumer law, you may inspect and handle the goods to the extent necessary to establish their nature, characteristics and functioning.
You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.
Where a statutory exception applies, the right of withdrawal may be excluded.
In particular, this may apply to sealed goods that are unsuitable for return for health protection or hygiene reasons if the seal has been removed after delivery.
This exception applies only where the relevant legal conditions are met.
5. Refunds
If you validly exercise your statutory right of withdrawal, we will reimburse all payments received from you, including the cost of standard outbound delivery, where applicable.
Additional costs resulting from your choice of a more expensive delivery method are not refundable.
For EU consumers, refunds will be issued without undue delay and no later than 14 days after we receive your withdrawal notification.
We may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.
No refund fees will be charged.
For returns under our voluntary Swiss return policy, refunds will be processed within 14 days after we receive and inspect the returned products. Original delivery charges are not refundable under this voluntary policy.
6. Damaged, Defective or Incorrect Products
Please contact us at info@earpro.co if you receive a damaged, defective or incorrect product.
Include your order number, a description of the issue and, if possible, photographs.
We will review the issue and arrange an appropriate solution in accordance with applicable law.
Your statutory rights concerning defective or non-conforming goods remain unaffected.
Where we are legally responsible for a defective or incorrect product, customers will not be required to bear the necessary costs of the applicable remedy.
7. Exchanges
We do not operate a separate exchange programme.
If you would like a different product, please contact us about returning the original item and place a new order.
This does not affect your statutory rights to replacement or other remedies for defective or non-conforming goods.
8. Model Withdrawal Form – EU Consumers
Complete and return this form only if you wish to withdraw from the contract.
To:
LiquidPro Ltd.
10/1 Lapsi Street
St. Julian's STJ 1261
Malta
Email: info@earpro.co
I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.
9. Contact
For questions about withdrawals, returns or refunds, please contact:
LiquidPro Ltd.
Email: info@earpro.co